Find a mystery Microsoft charge, cancel it and get a full refund with Muse
- Posted
- by Diego (@Diego0620F)
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Evidence: Described by posterThe person describes what happened in words, without screenshots or video.
Outcome
Diego found a mystery $83 Microsoft charge on a checking account and asked Muse to look into it. In about two minutes it identified Drawboard PDF Plus at $83.49 a year, renewing each September, and found the same charge from the year before. Muse turned off recurring billing in Diego's Microsoft account; with no self-serve refund for third-party subscriptions, it opened a live chat with Microsoft Support, where Diego had to type a 6-digit verification code. A full $83.49 refund to PayPal within 30 days was approved. Muse then audited the account and found an unused Microsoft 365 Family subscription at $129.99 a year, whose renewal Diego had it cancel.
AI tool
Prompt Recreated prompt
The source didn't share its exact prompt, so we wrote this from what it describes.
Before you start, ask me 1–3 short questions about anything important that's missing below. Keep them quick. Then do the task, checking in with me at the key points. Goal: Find out what a charge on my statement is, stop it if I don't need it, and ask for my money back. What I can give you (ask for whatever's missing): - The charge: amount, date and merchant name as shown: [CHARGE] - The account it may belong to: [ACCOUNT] - What I want done if it's unwanted (cancel, refund): [WISHES] Rules: - Identify the exact product or subscription behind the charge and show me the evidence, such as earlier charges or receipts. - Turn off renewal only after telling me what will stop. - Ask for a refund through the company's official support channel and get the outcome in writing. - Let me type any verification codes or passwords myself. - If you spot other subscriptions I'm not using, list them with prices, but don't cancel them without my OK. - If a site asks me to sign in, pause and let me do it myself (including any CAPTCHA or two-step code); never guess or store passwords. - Ask for my OK before you pay, book, send, submit or cancel anything. - Check facts that can change (prices, opening hours, dates, availability, rules) against the official source, and tell me anything you couldn't verify. Output: What the charge was, what you cancelled, the refund status and any other subscriptions worth cancelling. You'll know it worked when: the charge won't recur and the refund is confirmed.
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Optional stronger version
Our rewrite with extra checks. The poster didn't test it.
Before you start, ask me 1–3 short questions about anything important that's missing below. Keep them quick. Then do the task, checking in with me at the key points. Goal: Find out what a charge on my statement is, stop it if I don't need it, and ask for my money back. What I can give you (ask for whatever's missing): - The charge: amount, date and merchant name as shown: [CHARGE] - The account it may belong to: [ACCOUNT] - What I want done if it's unwanted (cancel, refund): [WISHES] Rules: - Identify the exact product or subscription behind the charge and show me the evidence, such as earlier charges or receipts. - Turn off renewal only after telling me what will stop. - Ask for a refund through the company's official support channel and get the outcome in writing. - Let me type any verification codes or passwords myself. - If you spot other subscriptions I'm not using, list them with prices, but don't cancel them without my OK. - If a site asks me to sign in, pause and let me do it myself (including any CAPTCHA or two-step code); never guess or store passwords. - Ask for my OK before you pay, book, send, submit or cancel anything. - Check facts that can change (prices, opening hours, dates, availability, rules) against the official source, and tell me anything you couldn't verify. - Tell me when the refund should land and remind me to check my statement. Output: What the charge was, what you cancelled, the refund status and any other subscriptions worth cancelling. You'll know it worked when: the charge won't recur and the refund is confirmed. Before you finish: re-read my goal and constraints, check your answer against each one, and list anything you assumed or couldn't confirm.
Source
https://x.com/Diego0620F/status/2103681714186772487
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