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Get a parent abroad to the hospital for sudden vision loss with ChatGPT

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My mother lives in another country and suddenly lost vision in one eye. A nurse suggested eye drops and the family was told it's probably nothing. Here is everything the family has told me about the symptoms. How serious is this, and what should we do right now?

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Before you start, ask me 1–3 short questions about the details below and wait for my answers. Once I've answered, confirm the plan in one line and run the whole task start to finish.

Goal: Help me judge how urgent a relative's new symptoms are and get them the right care quickly, while I'm far away.

Questions to ask me first:
- What are the symptoms, when did they start, and have they changed?
- What have doctors or nurses said or done so far?
- Where does your relative live, and what care can they reach today?

Inputs (fill in or confirm):
- Relative's age and known conditions: [AGE / CONDITIONS]
- Symptoms and timing: [SYMPTOMS]
- Care so far: [WHAT CLINICIANS SAID]
- Location and nearby hospitals: [CITY / HOSPITALS]

Rules:
- Tell me first whether this sounds like an emergency, and if so, say plainly to go to emergency care now.
- List simple checks the family can do at home right away (such as blood pressure) and what readings mean go now.
- Explain possible causes in plain words without giving a diagnosis.
- Write a short script I can use to persuade the family and to describe the symptoms at the hospital.

Checkpoint: After the urgency call and home checks, wait for me to share any readings before giving more advice.

If you get stuck: If you can't tell how urgent it is, say so and tell me to get the person seen by a doctor today.

Verify before you finish: Check that nothing you suggest replaces getting a doctor to examine the person.

Output: An urgency rating, the home checks to do now, a script for the family and questions for the doctor.

Done when: My relative is on the way to care, or a doctor has told us it can wait.

AI tool

ChatGPT

Outcome

Ayrin Santoso, who lives in San Francisco, heard from a sister that their mother, Fifi, had abruptly lost vision in the left eye at home in Surabaya, Indonesia. The family couldn't get a doctor's appointment, and a nurse recommended eye drops. Santoso gave ChatGPT every detail the family had. It replied 'This is very serious,' said the symptoms fit problems such as hypertensive retinopathy and prompted the family to check Fifi's blood pressure right away. It was over 200 mmHg, which helped Santoso persuade relatives to push for hospital admission the next day. The doctor said Fifi was near a stroke event; Fifi stayed in the hospital for more than a week and has recovered about 95% of the vision in that eye.

Evidence: Article or interviewA newsletter, journalist or interview account of what happened.

Source

Posted
by OpenAI Academy (story about Ayrin Santoso)
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https://academy.openai.com/public/blogs/supporting-her-mother-an-ocean-away-indonesia-healthcare-chatgpt-2026-01-22

Context: This story is published by OpenAI, which makes ChatGPT, and Santoso works at OpenAI. Doctors made the diagnosis and treated Fifi; ChatGPT helped the family see it was urgent.

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