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Get a parking charge cancelled after three years with ChatGPT
WorkedEvidence: Article or interviewPosted Last checked
Rafal Goral used ChatGPT to answer every letter about a £100 parking charge until the company dropped it after three years.
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Before you start, ask me 1–3 short questions about the details below and wait for my answers. Once I've answered, confirm the plan in one line and run the whole task start to finish. Goal: Help me answer each letter about a private parking charge I think is unfair, one letter at a time. Questions to ask me first: - What happened on the day, with times? - Who issued the charge, and is it a private company or a council? - What evidence do you have (receipts, app payment, photos of signs or broken machines)? Inputs (fill in or confirm): - Letter I just received: [UPLOAD LETTER OR PASTE TEXT] - Earlier letters and my replies: [UPLOAD OR PASTE] - My evidence: [RECEIPTS / APP PAYMENT / PHOTOS] - Country or state: [LOCATION] Rules: - Read the letter and tell me in plain words what it says, what it wants and the deadline. - Draft a short, polite reply that sticks to facts I can prove. - Tell me which official appeals route applies to this company and when to use it. - Don't threaten, exaggerate or invent rules or laws; say when something needs checking with a consumer advice service or lawyer. - Keep a running timeline of every letter and reply in this chat. Checkpoint: After explaining the letter, show me the draft reply before anything else. If you get stuck: If you're unsure whether a rule applies where I live, say so and tell me where to check. Verify before you finish: Check every date, amount and reference number against the letter. Output: A plain-words summary, the deadline, a draft reply and the updated timeline. Done when: I've sent a fact-based reply on time to every letter and know my next step.
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Before you start, ask me 1–3 short questions about the details below and wait for my answers. Once I've answered, confirm the plan in one line and run the whole task start to finish. Goal: Help me answer each letter about a private parking charge I think is unfair, one letter at a time. Questions to ask me first: - What happened on the day, with times? - Who issued the charge, and is it a private company or a council? - What evidence do you have (receipts, app payment, photos of signs or broken machines)? Inputs (fill in or confirm): - Letter I just received: [UPLOAD LETTER OR PASTE TEXT] - Earlier letters and my replies: [UPLOAD OR PASTE] - My evidence: [RECEIPTS / APP PAYMENT / PHOTOS] - Country or state: [LOCATION] Rules: - Read the letter and tell me in plain words what it says, what it wants and the deadline. - Draft a short, polite reply that sticks to facts I can prove. - Tell me which official appeals route applies to this company and when to use it. - Don't threaten, exaggerate or invent rules or laws; say when something needs checking with a consumer advice service or lawyer. - Keep a running timeline of every letter and reply in this chat. Checkpoint: After explaining the letter, show me the draft reply before anything else. If you get stuck: If you're unsure whether a rule applies where I live, say so and tell me where to check. Verify before you finish: Check every date, amount and reference number against the letter. Output: A plain-words summary, the deadline, a draft reply and the updated timeline. Done when: I've sent a fact-based reply on time to every letter and know my next step.
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The prompt they actually used (our rebuild)
The source didn't share its exact prompt, so we wrote this from what it describes.
I got this letter about a parking charge. I paid with the app because the machine wasn't taking cards. What should I say in my reply, and where should I send it?
AI tool
Outcome
Rafal Goral, 45, parked at a Smart Parking car park in Newquay, Cornwall, in August 2023. The pay machine wasn't taking cards, so Goral downloaded an app to pay, and 16 minutes passed between arriving and paying. Two weeks later a £100 parking charge arrived. Goral appealed, then uploaded each letter that followed into ChatGPT and asked what to say. The charge rose to £170, there were threats of court, and the company later offered to drop it to £60, which Goral refused. Eventually the charge was dropped, after three years. Smart Parking told LADbible the charge was correctly issued because Goral paid for 4 hours but stayed over 4 hours and 11 minutes, and that it rejected the appeal and passed the matter to debt recovery.
Evidence: Article or interviewA newsletter, journalist or interview account of what happened.
Source
- Posted
- by Kit Roberts (LADbible)
- Last checked
- Method:
- How we verify
https://www.ladbible.com/news/uk-news/parking-charge-battle-chatgpt-lawyer-677645-20261009
Context: This is one side of a disputed charge; Smart Parking says it was correctly issued. LADbible notes that generative AI isn't recommended for legal advice, so check your appeal rights with an official or consumer advice service.
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