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Get a lower Verizon internet bill by having ChatGPT negotiate in live chat

Posted
by AJ Stuyvenberg, via Business Insider
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Method:
How we verify

Evidence: Article or interviewA newsletter, journalist or interview account of what happened.

Outcome

AJ Stuyvenberg, an engineer at Datadog, was offered faster fiber internet by Comcast for $50 a month and asked ChatGPT to negotiate with Verizon. After a little over an hour in Verizon's live chat, the agent got the plan down to $69.99 a month from $94.99, plus a $47.50 loyalty credit, which Stuyvenberg said saves $347.50 over a year.

AI tool

ChatGPT

Prompt Recreated prompt

The source didn't share its exact prompt, so we wrote this from what it describes.

What the prompt labels mean

Run this task now, exactly as written below. Everything you need is here, so start straight away and only stop if something required is missing or a rule below tells you to.

Goal: Get my internet provider to lower my monthly bill, using a real competing offer.

Fill in before running:
- Current provider, plan and monthly price: [DETAILS]
- Competing offer, with price and speed: [OFFER]
- Lowest price or credit I'd accept to stay: [TARGET]

Rules:
- Use the provider's official live chat or support channel.
- Mention the competing offer accurately; don't exaggerate it or invent one.
- Ask about retention or loyalty offers and credits, and get the new monthly price and contract terms in writing.
- Don't agree to a new contract, add-ons or a price that isn't lower overall without asking me.
- If a site asks me to sign in, pause and let me do it myself (including any CAPTCHA or two-step code); never guess or store passwords.
- Ask for my OK before you pay, book, send, submit or cancel anything.
- Check facts that can change (prices, opening hours, dates, availability, rules) against the official source, and tell me anything you couldn't verify.

Output: The new monthly price, any credits, contract terms and the chat transcript or reference number.

You'll know it worked when: my next bill shows the lower price and the credit.

Try this in:

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Optional stronger version

Our rewrite with extra checks. The poster didn't test it.

Run this task now, exactly as written below. Everything you need is here, so start straight away and only stop if something required is missing or a rule below tells you to.

Goal: Get my internet provider to lower my monthly bill, using a real competing offer.

Fill in before running:
- Current provider, plan and monthly price: [DETAILS]
- Competing offer, with price and speed: [OFFER]
- Lowest price or credit I'd accept to stay: [TARGET]

Rules:
- Use the provider's official live chat or support channel.
- Mention the competing offer accurately; don't exaggerate it or invent one.
- Ask about retention or loyalty offers and credits, and get the new monthly price and contract terms in writing.
- Don't agree to a new contract, add-ons or a price that isn't lower overall without asking me.
- If a site asks me to sign in, pause and let me do it myself (including any CAPTCHA or two-step code); never guess or store passwords.
- Ask for my OK before you pay, book, send, submit or cancel anything.
- Check facts that can change (prices, opening hours, dates, availability, rules) against the official source, and tell me anything you couldn't verify.
- Work out the yearly saving and tell me when the discount ends so I can set a reminder.

Output: The new monthly price, any credits, contract terms and the chat transcript or reference number.

You'll know it worked when: my next bill shows the lower price and the credit.

Before you finish: re-read my goal and constraints, check your answer against each one, and list anything you assumed or couldn't confirm.

Source

https://www.businessinsider.com/personal-ai-agents-threaten-companies-profiting-from-consumer-inertia-2026-9

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