Order a gluten-free pizza on Seamless with Perplexity Comet (wrong order)

FailureEvidence: Article or interviewPosted Jul 17, 2025Last checked Nov 6, 2026

Perplexity Comet couldn't find Cecily Mauran's gluten-free pizza on Seamless and added a regular cheese pizza with extra cheese.

Source checked Nov 6, 2026
Results shared
Limitations noted

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Prompt

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Order a gluten-free cheese pizza on Seamless from [RESTAURANT]. Gluten-free matters because of an intolerance, so check every menu section, including crust and toppings options. If you can't find a true gluten-free option, stop and tell me instead of adding anything else to the cart.

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Before you start, ask me 1–3 short questions about the details below and wait for my answers. Once I've answered, confirm the plan in one line and run the whole task start to finish.

Goal: Put a correct gluten-free pizza order in my delivery cart, or stop and tell me why not.

Questions to ask me first:
- Which restaurant and app?
- Size and toppings?
- Is this an allergy-level need or a preference?

Inputs (fill in or confirm):
- App: [SEAMLESS]
- Restaurant: [NAME]
- Order: [SIZE / CHEESE / TOPPINGS]
- Dietary need: [GLUTEN-FREE]

Rules:
- Never substitute a regular item and rely on a special-instructions note.
- Add nothing I did not ask for.
- Do not check out.

Checkpoint: Show me the exact menu option you plan to select before adding it.

If you get stuck: If the gluten-free option is not visible after checking every section, stop and report what you saw.

Verify before you finish: The cart contains only the requested item with the gluten-free option selected.

Output: The cart contents or a short note explaining why you stopped.

Done when: I either have a correct cart or know to order by phone.

AI tool

Perplexity Comet

Outcome

Cecily Mauran, who has a gluten intolerance, asked Perplexity Comet to order a gluten-free cheese pizza on Seamless from a favorite local restaurant that lists the gluten-free option among its toppings. After several minutes Comet could not find it, so it added a regular cheese pizza with a gluten-free request in the special instructions box, and it also asked for extra cheese that Mauran had not requested. Mauran concluded it would have been easier to place the order by hand.

Evidence: Article or interviewA newsletter, journalist or interview account of what happened.

Known limitations

FailureThe source says the AI did not get the job done.

What went wrong: Comet never found the gluten-free option, added a regular cheese pizza with a note instead, and requested extra cheese that was never asked for.

Source

Posted: Jul 17, 2025 by Cecily Mauran
Last checked: Nov 6, 2026
Method:: How we verify

https://me.mashable.com/tech/58364/im-testing-perplexitys-new-ai-browser-comet-here-are-3-features-i-tried-right-away

Context: Same Mashable hands-on as the Instacart case (separate task). Shows why an agent should stop rather than substitute when a dietary need is involved.