Skip to content
TriedPrompts

More in Money, Bills & Taxes.

Negotiate a broadband renewal over live chat with ChatGPT

WorkedEvidence: Described by posterPosted Last checked

Mike Chatterton pasted each live-chat reply into ChatGPT during a broadband renewal and saved £400.

How to use this

  1. Tap Copy prompt.
  2. Open ChatGPT.
  3. Paste it into the message box.
  4. Send it, then read the answer before acting on it.
New to this? What's a prompt?

A prompt is the message you send to the AI tool. Copy the one on this page, put your own details where it asks, and read the answer before you act on it.

Prompt

Recreated prompt

The source didn't share its exact prompt, so we wrote one from what it describes. The result shown is the source's, not ours.

What the prompt labels mean

The person didn't share their exact words, so we wrote this from what they described. We haven't tested it, and they didn't use this exact version.

My broadband contract is up for renewal and I'm on the provider's live chat now. Here's my current deal, what I want to pay and how long I've been a customer. You're now acting on my behalf for this chat: I'll paste each reply from the agent, and you suggest a polite, firm response and tell me when to escalate.

Try this in:

ChatGPT Used in sourceGemini Grok Claude

Sends the Recreated prompt shown above. ChatGPT and Grok open with it filled in, and ChatGPT may send it straight away. Gemini and Claude open empty, so we copy the prompt for you to paste. Every button also copies it.

Opens in a new tab. We don't see what you send.

These links are only a shortcut. We're not affiliated with OpenAI, Google, Anthropic or xAI, and your results may not match the source.

Optional stronger version

Our rewrite with extra checks. The poster didn't test it.

Before you start, ask me 1–3 short questions about the details below and wait for my answers. Once I've answered, confirm the plan in one line and run the whole task start to finish.

Goal: Coach me through a live-chat renewal negotiation so I get the best price my provider will offer.

Questions to ask me first:
- Which provider and country are you in?
- What do you pay now, and what price or offer are you aiming for?
- Have you found a competitor deal you could switch to?

Inputs (fill in or confirm):
- Provider and country: [PROVIDER / COUNTRY]
- Current price and contract end date: [PRICE / DATE]
- Target price: [TARGET]
- Competitor offer, if any: [OFFER]
- Each agent reply as it comes in: [PASTE REPLY]

Rules:
- Suggest one short reply at a time that I can paste into the chat.
- Stay polite and firm; never threaten something I haven't said I'll do.
- Only mention consumer rules for my country if you're sure they apply, and tell me which ones to check.
- Tell me when to ask for the retention or cancellations team.
- Remind me to leave out account numbers, passwords and payment details.

Checkpoint: After the agent's first offer, compare it to my target and ask me whether to accept, push or ask to cancel.

If you get stuck: If the agent stalls, suggest one clear question that asks for their best renewal price.

Verify before you finish: Before I accept, check the price, contract length and any setup fees in the final offer.

Output: Short paste-ready replies, then a one-line summary of the final offer.

Done when: I have a renewal offer I'm happy with, or a clear reason to switch.

AI tool

ChatGPT

Outcome

Mike Chatterton, writing on LinkedIn, used ChatGPT to negotiate a broadband renewal in the UK. With the provider's live chat open, Chatterton gave ChatGPT the situation, the goal and some background as a customer, and told it, "you're now acting on my behalf for this chat." Each time the broadband agent replied, Chatterton copied the message into ChatGPT, leaving out anything sensitive, and used its polite, firm suggested replies. ChatGPT advised when to escalate and how to push for better options, and it referred to things like Ofcom rules. According to Chatterton, the agent skipped straight to the lowest price, and the renewal saved £400.

Evidence: Described by posterThe person describes what happened in words, without screenshots or video.

Source

Posted
by Mike Chatterton (LinkedIn)
Last checked
Method:
How we verify

https://www.linkedin.com/posts/mikechatterton_moneysavingexpert-activity-7322531679540035584-1XdX

Context: The provider isn't named, and the £400 is Chatterton's own figure. Ofcom is the UK regulator, so the rules ChatGPT cited won't apply in other countries.

More in Money, Bills & Taxes

Similar cases