Script a provider discount call and a gym refund email with ChatGPT

WorkedEvidence: Article or interviewPosted Jun 12, 2025Last checked Nov 2, 2026

Amanda Caswell read a ChatGPT script to a provider and got a $40/month credit for 12 months, then got a gym refund too.

Source checked Nov 2, 2026
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Prompt

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Before you start, ask me 1–3 short questions about the details below and wait for my answers. Once I've answered, confirm the plan in one line and run the whole task start to finish.

Goal: Write a short phone script to ask my provider for a discount, plus a firm cancellation email for a membership I want to end.

Questions to ask me first:
- Which provider are you calling, and how much has the bill gone up?
- How long have you been a customer, and do you have other services you could bundle?
- Is there a membership or contract you also want to cancel, and what does its policy say?

Inputs (fill in or confirm):
- Provider and service: [PROVIDER / SERVICE]
- Current bill and recent increase: [AMOUNTS]
- Years as a customer: [YEARS]
- Other services I pay for that could be bundled: [SERVICES]
- Membership to cancel and its cancellation terms: [TERMS]

Rules:
- Keep the phone script short, polite and easy to read out loud.
- Mention my years as a customer and ask about current promotions, loyalty credits and bundle savings.
- Don't promise any discount; tell me what to say if they offer nothing.
- For the cancellation email, quote the terms I give you, state the date I want it to end and ask in writing for any refund I'm owed.
- Don't invent laws or policies; tell me to check if a rule might help.

Checkpoint: Show me the phone script first and wait for my edits before writing the email.

If you get stuck: If I don't know the cancellation terms, tell me where to find them before you write the email.

Verify before you finish: Check that the amounts and dates match what I gave you.

Output: A phone script under 150 words, then a cancellation email with a subject line.

Done when: I have a script for the call and an email ready to send.

Customize this prompt

Answer these questions and we'll put your answers into the prompt for you. You can leave any of them empty.

Provider and service

Current bill and recent increase

Years as a customer

Other services I pay for that could be bundled

Membership to cancel and its cancellation terms

Your prompt

Before you start, ask me 1–3 short questions about the details below and wait for my answers. Once I've answered, confirm the plan in one line and run the whole task start to finish.

Goal: Write a short phone script to ask my provider for a discount, plus a firm cancellation email for a membership I want to end.

Questions to ask me first:
- Which provider are you calling, and how much has the bill gone up?
- How long have you been a customer, and do you have other services you could bundle?
- Is there a membership or contract you also want to cancel, and what does its policy say?

Inputs (fill in or confirm):
- Provider and service: [PROVIDER / SERVICE]
- Current bill and recent increase: [AMOUNTS]
- Years as a customer: [YEARS]
- Other services I pay for that could be bundled: [SERVICES]
- Membership to cancel and its cancellation terms: [TERMS]

Rules:
- Keep the phone script short, polite and easy to read out loud.
- Mention my years as a customer and ask about current promotions, loyalty credits and bundle savings.
- Don't promise any discount; tell me what to say if they offer nothing.
- For the cancellation email, quote the terms I give you, state the date I want it to end and ask in writing for any refund I'm owed.
- Don't invent laws or policies; tell me to check if a rule might help.

Checkpoint: Show me the phone script first and wait for my edits before writing the email.

If you get stuck: If I don't know the cancellation terms, tell me where to find them before you write the email.

Verify before you finish: Check that the amounts and dates match what I gave you.

Output: A phone script under 150 words, then a cancellation email with a subject line.

Done when: I have a script for the call and an email ready to send.

Scroll to see the whole prompt. Your answers show in green.

5 blanks are still empty: Provider and service; Current bill and recent increase; Years as a customer; Other services I pay for that could be bundled; Membership to cancel and its cancellation terms. They'll stay in brackets in your prompt, so the chat tool may ask you about them.

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ChatGPT Used in source Gemini Grok Claude

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The prompt they actually used

The exact prompt from the source.

Help me write a script to ask my internet provider for a discount or promotion.

AI tool

ChatGPT

Outcome

Amanda Caswell of Tom's Guide turned to ChatGPT after a phone bill went up by $20 from one month to the next. Caswell asked for a script to request a discount or promotion, and ChatGPT wrote a short, polite message that mentioned long-time customer status and asked about current promotions. Caswell called using that exact script and, after a brief hold, got a $40/month credit for the next 12 months. The call also led to moving internet service to the phone provider and canceling a separate neighborhood provider. AI also helped draft cancellation emails for a gym membership with an "absolutely no refunds" policy, and Caswell got a refund.

Evidence: Article or interviewA newsletter, journalist or interview account of what happened.

Source

Posted: Jun 12, 2025 by Amanda Caswell (Tom's Guide)
Last checked: Nov 2, 2026
Method:: How we verify

https://www.tomsguide.com/ai/i-used-ai-to-cut-my-monthly-expenses-without-giving-up-the-things-i-love

Context: The article doesn't name the provider or say which AI drafted the gym emails. Credits and refunds depend on the company.